Shipping Policy

At IngenuiTea™ Gourmet Tea & Spice Company, we are committed to delivering our thoughtfully crafted teas and products to customers around the world.

1. Shipping Destinations

IngenuiTea offers worldwide shipping.

Shipping availability may vary depending on your location. Available shipping options and applicable rates will be displayed at checkout.

2. Shipping Rates

Shipping rates are calculated based on your delivery destination, order details, and the available shipping methods.

The final shipping cost will be displayed at checkout before you complete your purchase.

3. Order Processing and Delivery Times

Orders are processed and shipped as promptly as possible.

Delivery times vary depending on your destination, shipping method, and carrier.

Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including carrier delays, customs processing, weather, or other unforeseen events.

4. Order Tracking

Once your order ships, you will receive a tracking link to follow your package's journey.

Please allow time for tracking information to become available after your order has been dispatched.

5. International Shipping and Customs

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's authorities.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

IngenuiTea is not responsible for delays caused by customs processing.

6. Separate Shipments

Certain products may ship separately from tea orders.

For example, our biodegradable tea bags may be shipped separately from other tea products. If your order contains items that ship separately, your shipment may arrive in multiple packages.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that shipping information can be changed once an order has been processed or dispatched.

8. Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, please contact our customer support team.

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