Refund and Return Policy

At IngenuiTea™ Gourmet Tea & Spice Company, we want you to enjoy every purchase. If something isn't right with your order, we're here to help.

Returns

We accept returns on eligible online orders. If you would like to return an item, please contact our customer support team before sending it back.

Please note that exchanges are not accepted unless you have received an incorrect tea. To qualify for an exchange due to an incorrect item, the tea pouch must be returned unopened.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us so we can make it right.

When contacting us, please provide:

• Your order number

• A brief description of the issue

• Photos of the damaged or incorrect item, if applicable

Our team will review your request and provide an appropriate resolution, which may include a replacement or refund.

Refunds

If your return or order issue is approved for a refund, we will notify you of the next steps.

Additional details regarding refund processing times and eligibility will be confirmed by our customer support team.

Exchanges

We do not offer exchanges on regular orders. Exchanges are only considered when an incorrect tea has been shipped, provided the pouch is returned unopened.

Contact Us

For questions about returns, refunds, or order issues, please contact:

Email: sales@ingenuiteaandspice.com

Please include your order number so we can assist you as quickly as possible.